Contact Westport Water Restoration

What should you do first when water gets into your house in Westport?

Start with safety and the water supply, and call us while you work down this list.

• Keep everyone out of water that has reached baseboard outlets or a power strip until the power to that area is off.
• If the water heater is leaking, close the cold water valve on top of the tank. For a burst pipe, go straight to the main shutoff in the basement.
• If the water came up through a floor drain or a toilet, treat it as sewage and stop running water anywhere in the house so you don't add to the backup.
• If water is coming in from outside after heavy rain near Sand Creek, move valuables to a higher floor and stay out of moving water.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• Get papers and keepsakes off the floor and into a dry room first, since those are the hardest things to replace.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What questions come up on the first call?

You don't need everything figured out before you call, and these are the details the team will ask about.

• What started it, if you know, like a burst pipe or rain coming in.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• How deep the water is in the basement and whether it has reached the furnace or water heater.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• Roughly when the house was built. Much of Westport went up in the 1950s to 1980s, and the age points the crew toward likely trouble spots.
• If the water came from the unit above or next door, so we know whose plumbing to look at.
• Whether you've called your insurance company yet, and either answer is fine.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What will the crew do first when they arrive?

They start where the water started, whether that's a supply line or a drain, and confirm it's stopped.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

When sewage is involved, the area is cleaned before it's dried, and the crew walks you through which soaked materials need to come out.

After extraction, drying equipment runs until the moisture readings say the job is done, with the crew checking in between.

Why do the age and layout of your Westport home matter on the call?

Homes in Westport span the 1950s to 1980s, and the age of yours tells the crew what kind of pipes to expect. Typical houses here are two story homes. Most homes here have basements, which is where water usually collects first, whether it's from a pipe or from the ground. Older cast iron sewer lines can crack or fill with tree roots, and a backup through a floor drain is often the first sign. Some parts of Westport sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Mention any of this when you call, and the crew will plan around it.

Does this page cover your part of Westport?

The crew covers every part of Westport.

This number also takes calls from nearby North Vernon, Greensburg and Hope. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do Westport homeowners ask before they call?